Returns

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
Opened CDs, DVDs, software, video games, or vinyl records
Items not in original condition, damaged, or missing parts not due to our error
Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a few business days.

Late or missing refunds

If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company — it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at contact@suaydee.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at contact@suaydee.com. We will provide the return address upon approval.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. Once received, a gift certificate will be emailed to you.

If the gift wasn’t marked or was shipped to the giver first, we will refund the gift giver and they will be informed of your return.

Shipping returns

To return your product, please contact us first at contact@suaydee.com for instructions and return approval.

You will be responsible for paying your own return shipping costs. These are non-refundable. If a refund is approved, return shipping costs may be deducted from your refund.

Depending on your location, the time it may take for an exchanged product to reach you may vary.

If you are returning more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.